If you have any questions or enquiries please feel free to contact us on the following details provided below or alternatively please complete our online enquiry form also located below and we will get back to you as soon as possible.
IMPORTANT: This contact form is for NON-URGENT general enquiries only and is not suitable for medical enquiries or booking appointments.
Phone
03 5981 1000
Email:
We value your privacy and your medical record is a confidential document. McCrae Village Clinic maintains the security of patient files to ensure information is only available to authorized staff members.
The practice complies with the Health Records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988).
Please DO NOT SEND ANY PATIENT RELATED INFORMATION OR MEDICAL REQUESTS on this email or website.
We cannot accept responsibility for any information sent via this email which contains identifiable medical details.
Due to our practice's privacy and confidentiality policy, we will not reply or respond to any email requests.
If you would like more information about privacy, or how to access your health record, please ask your doctor or see reception. Or click the link below to download your own copy of our Patient Privacy Policy Pamphlet.
This pamphlet explains how personal information about you and your health is recorded and managed in our practice. We also have a written privacy policy describing how we manage personal information. You can receive a copy of our policy free of charge upon request or access it via our practice website.
The ‘personal information’ we collect includes your name, date of birth, address/es, contact details, Medicare number, healthcare identifiers and health fund details. Medical information may include medical history and any care you may need. GPs need information about your past and present health in order to provide you with high-quality care. Our practice follows the guidelines of the RACGP’s Handbook for the management of health information in general practice, 3rd edition (the Handbook). The Handbook incorporates federal and state privacy legislation, and the Australian Privacy Principles, which requires that your personal information is kept private and secure.
This practice takes steps to ensure that your medical records:
If you are uncertain why information is being requested, please ask your GP or the practice staff.
If you wish to remain anonymous while accessing healthcare services, please talk to the practice staff.
In this practice, it is normal for all GPs to have access to your medical records. If you have any concerns about this please discuss them with your GP or practice staff. It is important that other people involved in your care, such as medical specialists and other healthcare professionals, are informed of the relevant parts of your medical history, so they can provide the best care for you. Your GP will let you know when this is necessary.
GPs respect your right to decide how your personal information is used or shared. For example, this may be sharing your health information with specialist doctors. Personal information that identifies you will only be sent to other people with your consent, unless there are exceptional circumstances. Gaining your consent is the guiding principle used by this practice in using and sharing your information.
Our practice will not share your personal health information with anyone else or another organisation unless:
In the above cases, only information necessary to meet the requirements will be provided. Your health information will not ordinarily be sent overseas unless:
This practice may use patient health information to assist in improving the quality of care we give to all our patients, by reviewing the treatments used in the practice. Your information held by the practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you. The information used for research, including the publication of research results, will not be in a form that would allow you to be identified, unless the research serves an important public interest. In such cases, identifiable medical records can be used for medical research without your consent under guidelines issued by the Australian Government. Before providing such identified information, your GP will discuss with you the information that she or he is obliged to disclose.
Australian privacy legislation applies to all personal health information recorded in electronic and paper records. All records must be kept secure to protect against unauthorised access. This practice complies with these requirements to protect your information.
You may ask practice staff about any aspect of your healthcare, including information contained in your record. You can request access to your medical record and any other information the practice records about you. If you request access to your medical record, your GP will need to consider if there may be a risk of physical or mental harm to you or any other person that may result from disclosure of your health information. Your GP may need to remove any information that will affect the privacy of other individuals. Sharing information is important for good communication between you and practice staff. Your GP is able to provide a full explanation of the health summary or medical record you are provided access to. Depending on what is involved, you may be asked to contribute to the cost of providing the information.
This practice does not engage in direct marketing. Resolving concerns regarding the privacy of your health information. If you have any concerns regarding the privacy of your personal health information or the accuracy of the information held by the practice, you should discuss these with practice staff. Inaccurate information can be corrected or your concerns noted in your record. For legal reasons, the original notes will be retained.
If you have questions or a complaint about the privacy of your personal information, please ask to speak to the privacy contact officer at the practice. Further information on privacy legislation is available from:
Office of the Australian Information Commissioner
1300 363 992
www.oaic.gov.au
ACT Health Services Commissioner
02 6205 2222
www.hrc.act.gov.au/health
Health and Disability Services Complaints Office Western Australia – 1800 813 583
www.hadsco.wa.gov.au/home/index.cfm
Information and Privacy Commission
New South Wales – 1800 472 679
www.ipc.nsw.gov.au/privacy/ipc_index.html
Office of the Health Services Commissioner
Victoria – 1300 582 113
www.health.vic.gov.au/hsc/index.htm
Office of the Information Commissioner
Northern Territory – 1800 005 610
https://infocomm.nt.gov.au
Office of the Information Commissioner
Queensland – 07 3234 7373
www.oic.qld.gov.au
Ombudsman Tasmania
1800 001 170
www.ombudsman.tas.gov.au
Health and Community Services Complaints Commissioner (HCSCC)
South Australia – 08 8226 8666
www.hcscc.sa.gov.au
Privacy Officer – Dr Manmeet Sekhon
695 Point Nepean Rd, McCrae VIC 3938
Keeping your personal information private in our practice
