Drug prescription policy

McCrae Village Clinic’s policy and processes reflect our commitment to reducing the risks of prescribing drugs of dependence and supporting the best possible health outcomes for our patients. We do not store, prescribe, manage or administer any drugs of dependence at McCrae Village Clinic.

E-mail policy

Please DO NOT SEND ANY PATIENT RELATED INFORMATION OR MEDICAL REQUESTS via email or website.

We do not accept responsibility for any information sent via this email that contains identifiable medical details.

Due to our practice's privacy and confidentiality policy, we will not reply or respond to any email.

DNA ( Did not attend) policy

A DNA occurs when the appointment is not attended and the patient has not contacted the Practice in advance to cancel it or when the cancellation is so late as to make it impossible to allocate to another patient who needs treatment. Where three or more Did not attend appointments have occurred, the patient will be informed that they can no longer pre-book appointments at the practice. A note will be made in the patient file to alert reception that they cannot have pre-booked appointments. They will be offered the option of walk-in appointments, whereby they can come to the practice and wait for an opening to see the doctors.Should the patient continue to display a disregard for the practice policies and procedures and continue to have further DNAs, they will be formally removed from the practice patient list.